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.And now, instead of holding court at the head family table while enjoying what looked like a damn tasty dinner, she was out here blowing off steam about the freakin’ filet.Which Ben would happily scarf down in a second.He and Ivy both stood by the rule that vendors don’t eat until every guest is served.Since the first tray of appetizers had paraded past him close to two hours ago, his mouth had set itself to permanent drool.It all looked good and smelled even better.The guests had gorged themselves on mini lamb chops and gyros, shaved to order.Ben’s tongue almost rolled out of his mouth when he caught a whiff of barbequed pork in a pastry shell.In his opinion, the raw seafood bar was kind of in bad taste at an event in the middle of an aquarium, but the guy shucking oysters could barely stay ahead of demand.“Ooh.” Ivy pursed her lips, then gave a minute head shake.“I can see why you’re disappointed.Each and every detail of today should not just meet your expectations, but exceed them.Now, there’s nothing we can do about the filets.At this point all your guests have been served.But I hear your point about the caterers not delivering all they promised.So here’s how we can make it right.” She cocked her head and looked up at the ceiling for a minute.Classic lost-in-thought stall tactic.“I will get the catering company to completely waive their entire cake cutting fee for tonight.”The older woman’s face crinkled into happiness.“Well.That is very accommodating of you.Yes, if they agree to it, I will consider it a satisfactory compensation.”“I’ll insist they do.There are no compromises when it comes to a client’s happiness.”“You are a miracle worker.” She gave Ivy’s cheek a hard pinch.“Thank you for handling this.I simply don’t have the energy to fight with the caterer.It is my Diana’s wedding.Tonight, we dance!” Her weirdly blue shoes shuffled away to an unheard rhythm.“Congrats,” said Ben.“Looks like you’ve racked up another happy customer.”“They happen to be our specialty.”Ben had no trouble believing it.Ivy smoothed those seriously ruffled feathers in record time.It was a treat to watch her in action, her deft and seemingly effortless steering across turbulent, emotion-drenched waters.Kind of like watching Kobe Bryant sink dunk shots or Tiger Woods swing a club.“Tell me the truth.Did some chef go knife happy in the kitchen and scam her out of an extra ounce of beef?”Ivy leaned closer to the thick aquarium glass, following the antics of the yellow and black fish as they schooled and unschooled in giant semi circles.“I’m sure the minute size difference was unintentional.Silver Platter Catering is one of the best in Chicagoland.Their food and their service are always impeccable.”It didn’t gel.Her confidence in the caterer belied the assumption of guilt she’d fed Mrs.Kosta.Years of training and instinct kicked in, and Ben pressed to find the real story.He zoomed in, catching the play of light from the exhibit rippling down the side of her hair with a blue and white halo.“What makes you so sure you can get the caterer to waive that fee?”“Nobody wants a disgruntled customer.It can be hard, if not impossible to recover from the damage done by a single nasty rant on a few different wedding blogs.Reputation is everything.Chef Paul and I have worked together on enough events.I’m quite certain the final invoice will not include a cake slicing fee.”The hint of a smile gave her away.Score.He might be rusty, but he knew when there was more to a story.But he also knew Ivy would never make her clients look less than angelic on camera.Good or bad, her brides, grooms and their families always paid, and that kept Aisle Bound up and running.Discretion could be as important as organization in the wedding business, and she intended to always represent them in a good light.She’d spent a good ten minutes explaining this principle to Ruth before greenlighting Planning for Love.Ivy’s impassioned speech so surprised the hardened saleswoman that she’d repeated it almost verbatim at the last staff meeting.Everyone else’s jaws had hit the floor, but Ben hadn’t been surprised.Ivy truly cared, and it showed in everything she did.Damn it, why’d she have to care so much?Ben stopped taping, and lowered the camera to the floor.Even slid on the lens cap to give her an additional feeling of security.“Okay, we’re off the record.What’s the real story?”Still, she peered around the curved glass walls of colorful parrot fish as if checking for spies.Rose up on tiptoe to whisper in his ear [ Pobierz całość w formacie PDF ]
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.And now, instead of holding court at the head family table while enjoying what looked like a damn tasty dinner, she was out here blowing off steam about the freakin’ filet.Which Ben would happily scarf down in a second.He and Ivy both stood by the rule that vendors don’t eat until every guest is served.Since the first tray of appetizers had paraded past him close to two hours ago, his mouth had set itself to permanent drool.It all looked good and smelled even better.The guests had gorged themselves on mini lamb chops and gyros, shaved to order.Ben’s tongue almost rolled out of his mouth when he caught a whiff of barbequed pork in a pastry shell.In his opinion, the raw seafood bar was kind of in bad taste at an event in the middle of an aquarium, but the guy shucking oysters could barely stay ahead of demand.“Ooh.” Ivy pursed her lips, then gave a minute head shake.“I can see why you’re disappointed.Each and every detail of today should not just meet your expectations, but exceed them.Now, there’s nothing we can do about the filets.At this point all your guests have been served.But I hear your point about the caterers not delivering all they promised.So here’s how we can make it right.” She cocked her head and looked up at the ceiling for a minute.Classic lost-in-thought stall tactic.“I will get the catering company to completely waive their entire cake cutting fee for tonight.”The older woman’s face crinkled into happiness.“Well.That is very accommodating of you.Yes, if they agree to it, I will consider it a satisfactory compensation.”“I’ll insist they do.There are no compromises when it comes to a client’s happiness.”“You are a miracle worker.” She gave Ivy’s cheek a hard pinch.“Thank you for handling this.I simply don’t have the energy to fight with the caterer.It is my Diana’s wedding.Tonight, we dance!” Her weirdly blue shoes shuffled away to an unheard rhythm.“Congrats,” said Ben.“Looks like you’ve racked up another happy customer.”“They happen to be our specialty.”Ben had no trouble believing it.Ivy smoothed those seriously ruffled feathers in record time.It was a treat to watch her in action, her deft and seemingly effortless steering across turbulent, emotion-drenched waters.Kind of like watching Kobe Bryant sink dunk shots or Tiger Woods swing a club.“Tell me the truth.Did some chef go knife happy in the kitchen and scam her out of an extra ounce of beef?”Ivy leaned closer to the thick aquarium glass, following the antics of the yellow and black fish as they schooled and unschooled in giant semi circles.“I’m sure the minute size difference was unintentional.Silver Platter Catering is one of the best in Chicagoland.Their food and their service are always impeccable.”It didn’t gel.Her confidence in the caterer belied the assumption of guilt she’d fed Mrs.Kosta.Years of training and instinct kicked in, and Ben pressed to find the real story.He zoomed in, catching the play of light from the exhibit rippling down the side of her hair with a blue and white halo.“What makes you so sure you can get the caterer to waive that fee?”“Nobody wants a disgruntled customer.It can be hard, if not impossible to recover from the damage done by a single nasty rant on a few different wedding blogs.Reputation is everything.Chef Paul and I have worked together on enough events.I’m quite certain the final invoice will not include a cake slicing fee.”The hint of a smile gave her away.Score.He might be rusty, but he knew when there was more to a story.But he also knew Ivy would never make her clients look less than angelic on camera.Good or bad, her brides, grooms and their families always paid, and that kept Aisle Bound up and running.Discretion could be as important as organization in the wedding business, and she intended to always represent them in a good light.She’d spent a good ten minutes explaining this principle to Ruth before greenlighting Planning for Love.Ivy’s impassioned speech so surprised the hardened saleswoman that she’d repeated it almost verbatim at the last staff meeting.Everyone else’s jaws had hit the floor, but Ben hadn’t been surprised.Ivy truly cared, and it showed in everything she did.Damn it, why’d she have to care so much?Ben stopped taping, and lowered the camera to the floor.Even slid on the lens cap to give her an additional feeling of security.“Okay, we’re off the record.What’s the real story?”Still, she peered around the curved glass walls of colorful parrot fish as if checking for spies.Rose up on tiptoe to whisper in his ear [ Pobierz całość w formacie PDF ]